If you are not completely satisfied with your order, simply return the item(s) concerned to us in their original condition, within 14 days of receipt. Depending on your preference, we can offer a refund, replacement, or credit for the returned item(s
As with returning items to a shop, and in line with many online retailers, it is your responsibility to arrange and pay for the return of items that have been supplied correctly. It is important that items are returned in their original condition and
If an item received is not as expected*, please contact our support team via our contact form quoting your order number, details of the item concerned and photographs demonstrating the issue. Please retain the product until a resolution is met, as we
If a discount was applied to your order, the amount refunded will be adjusted to reflect this at the appropriate discount level. This returns policy does not affect your statutory rights. For further information, please see our full Terms & Condition
After we have received your return, please allow around 3-7 working days for us to process. Replacements will then generally arrive within the usual delivery timeframe. (We aim for 3-5 working days for dispatch, excluding busy periods such as peak se
After we have received your return, please allow 3-7 working days for us to process. You will then receive a confirmation email and the funds should show back on the original payment card within 5-10 working days depending on your bank’s processing t
Mistakes can happen from time to time, so if you think you have been refunded the wrong amount, please contact us via our contact form. Please note: delivery charges are non-refundable unless we are refunding the whole order, so your refund will not