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<span id="isPasted" style="color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">After we have received your return, please allow 3-7 working days for us to process. You will then receive a confirmation email and the funds should show back on the original payment card within 5-10 working days depending on your bank&#x2019;s processing times. This timeframe is dictated by your bank or card issuer and is outside of our control.<br style="box-sizing: border-box; color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<br style="box-sizing: border-box; color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Refunds will be credited to the original payment card used to place the order. If this is not possible because you have closed your account or the card has since expired, please let us know in your returns paperwork and we can reach out to confirm the new details.

After we have received your return, please allow 3-7 working days for us to process. You will then receive a confirmation email and the funds should show back on the original payment card within 5-10 working days depending on your bank’s processing t

How long will it take to refund me?

Returns, Replacements, and Refunds

Where is my order?

How much does delivery cost?

How long will delivery take?

Do you deliver to my area?

Do you offer next-day or nominated-day delivery?

Which courier do you use?

How do I know when my order is dispatched?

Can I track my order?

I'm not going to be in when you deliver my parcel. What will happen?

My order has been dispatched but has not arrived.

Help, my delivery has been damaged!

Can I pick up my order from your nursery/warehouse?

Some of my order appears to be missing, when will it be delivered?

Can I combine shipping on multiple orders to pay less?

Delivery

How do I order? How can I pay?

When will I be charged?

Where’s my order confirmation?

Can I place an order in advance for a specific delivery date?

I need to amend the delivery or billing address of my order

Can I cancel my order?

Where do I find my order number?

Can I have a copy of my invoice?

Can I amend my order?

Ordering, Payment and Invoices

How do I contact Gardening Express?

Do you have a shop? Do you do wholesale?

Do you have a phone number?

Contact Details

How do you ensure the quality and size of the plants shipped to me?

Help, the plants do not look anything like I expected

I have a concern with my plant

Think your plant is dormant?

My plants are larger/smaller than expected

I was expecting more items than I received

Are all items in stock? If they are not, when will they be?

I missed out on a plant offer! Will you be getting any more stock in?

Varieties of plants in a collection

I need more information about a product

Why can’t I use the plants as anything more than a display?

Do the plants come with ornamental planters or fancy pots for the patio?

Can you make some recommendations for my garden and suggest any plants?

Are your plants toxic/dangerous to pets/humans?

When/what size should I repot?

Plant and Stock Information

I need to return an item

Do I have to pay for returns postage?

Non-plant items: not as expected

Discount codes and vouchers

When will I receive my replacement?

You have refunded me the wrong amount

Price promise details

The product I ordered is now reduced. Can you refund me the difference?

Price Promise, Discounts, and Offers

14 day no quibble money back guarantee

Bare root guarantee

5 year guarantee

Guarantees

Can I add a gift message to my order?

National Garden gift vouchers

Gifting and Gift Vouchers

Changing account details

Subscription to our newsletters

How to select an alternative shipping address

What does ‘default billing address’ mean?

Cannot clear contents of the basket

Website Technical Problems/Issues

My email address/password is not recognised.

Your Account and Tech Issues

How long will it take to refund me?Updated 10 months ago