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Our Customer Support team is here from Mon-Sat 08:00-16:00.

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Gardening Express

Where is my order?

How much does delivery cost?

How long will delivery take?

Do you deliver to my area?

Do you offer next-day or nominated-day delivery?

Which courier do you use?

How do I know when my order is dispatched?

Can I track my order?

I'm not going to be in when you deliver my parcel. What will happen?

My order has been dispatched but has not arrived.

Help, my delivery has been damaged!

Can I pick up my order from your nursery/warehouse?

Some of my order appears to be missing, when will it be delivered?

Can I combine shipping on multiple orders to pay less?

Delivery

How we send out our plants

Delivery Information

What to do when your plants arrive

How Long Can My Plants Be Left In Their Packaging?

Why are my plants a different size than expected?

Plant Pots 101 – Everything You Need to Know

Fruit Trees: Rootstock – What is it and how do I choose the right one?

Compost: How to choose the right type

Heatwave Wilting: How To Look After Your Plants in Hot Weather

Gardening Basics: A Guide for Beginner Gardeners

What are the planting seasons?

How Plants Arrive in Summer

Unravelling the Mysteries of Multiple Plant Names

Bedding Plants 101: Your Ultimate Guide to Choosing the Perfect Bedding Plants for Your Garden

Buying Plants Online Guide

How do I order? How can I pay?

When will I be charged?

Where’s my order confirmation?

Can I place an order in advance for a specific delivery date?

I need to amend the delivery or billing address of my order

Can I cancel my order?

Where do I find my order number?

Can I have a copy of my invoice?

Can I amend my order?

Ordering, Payment and Invoices

How do I contact Gardening Express?

Do you have a shop? Do you do wholesale?

Do you have a phone number?

Contact Details

How do you ensure the quality and size of the plants shipped to me?

Help, the plants do not look anything like I expected

I have a concern with my plant

Think your plant is dormant?

My plants are larger/smaller than expected

I was expecting more items than I received

Are all items in stock? If they are not, when will they be?

I missed out on a plant offer! Will you be getting any more stock in?

Varieties of plants in a collection

I need more information about a product

Why can’t I use the plants as anything more than a display?

Do the plants come with ornamental planters or fancy pots for the patio?

Can you make some recommendations for my garden and suggest any plants?

Are your plants toxic/dangerous to pets/humans?

When/what size should I repot?

Plant and Stock Information

I need to return an item

Do I have to pay for returns postage?

Non-plant items: not as expected

Discount codes and vouchers

When will I receive my replacement?

How long will it take to refund me?

You have refunded me the wrong amount

Returns, Replacements, and Refunds

Price promise details

The product I ordered is now reduced. Can you refund me the difference?

Price Promise, Discounts, and Offers

14 day no quibble money back guarantee

Bare root guarantee

5 year guarantee

Guarantees

Can I add a gift message to my order?

National Garden gift vouchers

Gifting and Gift Vouchers

Changing account details

Subscription to our newsletters

How to select an alternative shipping address

What does ‘default billing address’ mean?

Cannot clear contents of the basket

Website Technical Problems/Issues

My email address/password is not recognised.

Your Account and Tech Issues

Articles and guides covering delivery timescales, tracking orders, and what to do if your delivery is delayed or missing.

Articles and documents relating specifically to Gardening Express such 'what to expect' videos.

Everything you need to know about placing orders, accepted payment methods, and accessing your invoices.

Ways to get in touch with the Gardening Express team, including support hours and the best channels for your query.

Guides on plant availability, seasonal stock, sizes, and what to expect when your plants arrive.

Information on how to return items, request a replacement, or obtain a refund for a damaged or unsuitable order.

Details on our price promise policy, how to apply discount codes, and where to find current promotions.

Articles covering the Gardening Express plant guarantee, what it includes, and how to make a claim.

How to purchase and redeem gift vouchers, plus guidance on sending plants as a gift.

Help with logging in, managing your account details, and resolving common technical problems on the website.

All articles

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