Let's chat!
Our Customer Support team are here from Mon-Sat 08:00-16:00.

Still need help? Reach out to our Gardening experts!
Please make sure to attach photos if your query is about a recently received order.
Our Customer Support team are here from Mon-Sat 08:00-16:00.

Shop our Deals

Gardening Express

Where is my order?

How much does delivery cost?

How long will delivery take?

Do you deliver to my area?

Do you offer next-day or nominated-day delivery?

Which courier do you use?

How do I know when my order is dispatched?

Can I track my order?

I'm not going to be in when you deliver my parcel. What will happen?

My order has been dispatched but has not arrived.

Help, my delivery has been damaged!

Can I pick up my order from your nursery/warehouse?

Some of my order appears to be missing, when will it be delivered?

Can I combine shipping on multiple orders to pay less?

Delivery

How do I order? How can I pay?

When will I be charged?

Where’s my order confirmation?

Can I place an order in advance for a specific delivery date?

I need to amend the delivery or billing address of my order

Can I cancel my order?

Where do I find my order number?

Can I have a copy of my invoice?

Can I amend my order?

Ordering, Payment and Invoices

How do I contact Gardening Express?

Do you have a shop? Do you do wholesale?

Do you have a phone number?

Contact Details

How do you ensure the quality and size of the plants shipped to me?

Help, the plants do not look anything like I expected

I have a concern with my plant

Think your plant is dormant?

My plants are larger/smaller than expected

I was expecting more items than I received

Are all items in stock? If they are not, when will they be?

I missed out on a plant offer! Will you be getting any more stock in?

Varieties of plants in a collection

I need more information about a product

Why can’t I use the plants as anything more than a display?

Do the plants come with ornamental planters or fancy pots for the patio?

Can you make some recommendations for my garden and suggest any plants?

Are your plants toxic/dangerous to pets/humans?

When/what size should I repot?

Plant and Stock Information

I need to return an item

Do I have to pay for returns postage?

Non-plant items: not as expected

Discount codes and vouchers

When will I receive my replacement?

How long will it take to refund me?

You have refunded me the wrong amount

Returns, Replacements, and Refunds

Price promise details

The product I ordered is now reduced. Can you refund me the difference?

Price Promise, Discounts, and Offers

14 day no quibble money back guarantee

Bare root guarantee

5 year guarantee

Guarantees

Can I add a gift message to my order?

National Garden gift vouchers

Gifting and Gift Vouchers

Changing account details

Subscription to our newsletters

How to select an alternative shipping address

What does ‘default billing address’ mean?

Cannot clear contents of the basket

Website Technical Problems/Issues

My email address/password is not recognised.

Your Account and Tech Issues

Customer Support

How we send out our plants

Delivery Information

What to do when your plants arrive

How Long Can My Plants Be Left In Their Packaging?

Why are my plants a different size than expected?

Plant Pots 101 – Everything You Need to Know

Fruit Trees: Rootstock – What is it and how do I choose the right one?

Compost: How to choose the right type

Heatwave Wilting: How To Look After Your Plants in Hot Weather

Gardening Basics: A Guide for Beginner Gardeners

What are the planting seasons?

How Plants Arrive in Summer

Unravelling the Mysteries of Multiple Plant Names

Bedding Plants 101: Your Ultimate Guide to Choosing the Perfect Bedding Plants for Your Garden

Buying Plants Online Guide

Get Your Garden Ready For Spring In 23 Easy Steps

March Gardening Jobs

A Guide to Ornamental Trees for Spring Colour and Blossom

Top 10 bulbs to plant ‘in the green’

May Gardening Jobs

Tips for Reviving Your Lawn this Spring

Weeding the Garden: A Beginners Guide

Top 10 Spring Flowerbed Plants

Elevate Your Spring Garden With Vibrant Container Plants

A Guide To Spring Flowering Shrubs

Spring Houseplant Care: Three Tips For a Thriving Indoor Jungle

4 Tips for Maintaining Your Garden Fence This Spring

Spring Container Displays for Indoor Bliss

Adding the Pantone Colour of the Year to your Spring Garden

A Guide to May Flowering Plants in the UK

Bedding Plants 101: Your Ultimate Guide to Choosing the Perfect Bedding Plants for Your Garden copy

Spring Gardening

An Introduction to Allotments

Top 10 Beginner Plants to Grow on an Allotment

Guide to Growing Pumpkins and Squash in Your Garden

🌱 Compost FAQ for Gardeners

Allotment Gardening

Deciduous vs Evergreen Plants

Self-Pollinating Plants

Pet Friendly Gardens – Top Tips On Making Your Own

Cats Pooping in the Garden? Here’s How to Stop That

Why two of the same plant may develop differently

12 Tips For Gardening On A Budget

Gardening & Garden Design Trends for 2023

Colour Combinations in the Garden

Groundcover Plants

The Busy Gardeners Guide to a Low-Maintenance Garden

Creating a Wildlife Garden: 10 Expert Tips To Get Started

Unlock Your Garden Potential: The Benefits of Vertical Gardening

The Definitive Guide to Fertiliser for Plants

Best Ways to Dispose of Your Christmas Tree

Beginners Guide to Plant Pests & Diseases

Summer Dreams: Tips for Creating Your Perfect Garden Oasis

Garden Plants That Can be Poisonous to Humans

Gardening Resources: Supporting Your Gardening Journey

Defend Your Crop: How to Keep Pests Away From Your Garden

Eco-Friendly Pest Control: 4 Natural Pesticides For Your Garden

Understanding Grafting For Beginners

Gardening Safety for a Safe and Enjoyable Experience

Guide to Preparing Garden Soil for Successful Planting

Pets vs Plants: How to protect your garden from your furry friends

Urban Gardening: A Beginners Guide

From Puddles to Paradise: 6 Ways to Solve Garden Drainage Issues

Understanding Photosynthesis

Hydrangea Flower Colours: Unveiling the Power of pH Levels

Safe Chemical Usage in Gardening

Top 7 Types of Urban Gardens

Tips for Successful Urban Gardening

How You Can Maximise Space In Your Garden

Understanding Plant Sunlight Requirements

Identifying Garden Weeds

Controlling weeds

How to Perform a Bark Test

Understanding Deadheading: The Basics of Flower Care

Using Mulch for Gardening Success

Container Maintenance

Hedges: Cutting, Pruning & Trimming

From Grime to Shine: How to Clean Garden Furniture Like a Pro

Get Your Garden Party Ready in 1 Day With These 10 Simple Steps

Protecting Your Lawn in Drought Conditions: Tips and Tricks

The Beginner’s Guide to Starting a Lawn: Turf vs. Seed

Pruning Tips Every Beginner Gardener Should Know

Organic Pest Control for a Healthy Garden: Tips and Techniques

Managing Garden Waste: Tips for Proper Disposal and Recycling

Designing an Efficient and Functional Garden Greenhouse

Plant Care While on Holiday: Tips for Garden & Houseplants

Banish Weeds From Your Vegetable Garden (Naturally) in 6 Simple Steps

Integrated Pest Management: A Comprehensive Guide

Annual Gardening Calendar: Your Guide To Year-Round Gardening

A Comprehensive Guide to Garden Edging

Garden Hose Flow Rates & Nozzles Explained

Maintenance

Homemade Composting: The Benefits & How to Make Your Own

A Beginner’s Guide To Vermicomposting

Compost

Soil Types: A Beginners Guide

Soil Types: Understanding pH & Testing Soils

Soil Types: Clay Soils & Top 10 AGM Plants for Clay Soils

Soil Types: Chalky Soils & Top 10 AGM Plants for Chalky Soils

Soil Types: Acidifying Soils

Soil Types: Pre-warming Soils

Soil Types: Sandy Soils & Top 5 Plants for Sandy Soils

A Beginner’s Guide to Soil Amendments

Understanding Soil Types

Container Gardening Overview

How to Make a Bulb Lasagne

Hanging Baskets

5 Container Garden tips

Spruce up Your Garden with These Trendy Outdoor Pots and Containers

Container Garden

Gardening in rainy or cold weather

The Ultimate Guide to Creating a Drought-Resistant Garden

Exploring the Best Drought-Resistant Plants for a Beautiful and Resilient Garden

Weather/ Seasonal

Module 22: Watering & Irrigation Systems

Watering Basics: Essential Techniques and FAQs

Conserving Water In Your Garden – An Important Step In Environmental Gardening

Deep Watering vs. Surface Watering: Finding the Right Balance for Your Garden

9 Best Practices for Conserving Water in Your Garden

Watering 101: Understanding the Science of Plant Hydration

Watering & Irrigation

General Gardening Advice

Cottage Gardens guide – Best plants to make a cottage garden.

How to create a Japanese garden (2024) – the best plants to create a Japanese garden

How to Create a Jungle Garden (2024) – The Best 15 Jungle-Style Plants

Garden Style Guides

All articles

Categories