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<span id="isPasted" style="color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">After we have received your return, please allow around 3-7 working days for us to process. Replacements will then generally arrive within the usual delivery timeframe. (We aim for 3-5 working days for dispatch, excluding busy periods such as peak season/around public holidays.)<br style="box-sizing: border-box; color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<br style="box-sizing: border-box; color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold !important; color: rgb(102, 102, 102); font-family: Verdana; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please be aware that these times are an estimate and subject to seasonal stock availability.

After we have received your return, please allow around 3-7 working days for us to process. Replacements will then generally arrive within the usual delivery timeframe. (We aim for 3-5 working days for dispatch, excluding busy periods such as peak se

When will I receive my replacement?

Returns, Replacements, and Refunds

Where is my order?

How much does delivery cost?

How long will delivery take?

Do you deliver to my area?

Do you offer next-day or nominated-day delivery?

Which courier do you use?

How do I know when my order is dispatched?

Can I track my order?

I'm not going to be in when you deliver my parcel. What will happen?

My order has been dispatched but has not arrived.

Help, my delivery has been damaged!

Can I pick up my order from your nursery/warehouse?

Some of my order appears to be missing, when will it be delivered?

Can I combine shipping on multiple orders to pay less?

Delivery

How do I order? How can I pay?

When will I be charged?

Where’s my order confirmation?

Can I place an order in advance for a specific delivery date?

I need to amend the delivery or billing address of my order

Can I cancel my order?

Where do I find my order number?

Can I have a copy of my invoice?

Can I amend my order?

Ordering, Payment and Invoices

How do I contact Gardening Express?

Do you have a shop? Do you do wholesale?

Do you have a phone number?

Contact Details

How do you ensure the quality and size of the plants shipped to me?

Help, the plants do not look anything like I expected

I have a concern with my plant

Think your plant is dormant?

My plants are larger/smaller than expected

I was expecting more items than I received

Are all items in stock? If they are not, when will they be?

I missed out on a plant offer! Will you be getting any more stock in?

Varieties of plants in a collection

I need more information about a product

Why can’t I use the plants as anything more than a display?

Do the plants come with ornamental planters or fancy pots for the patio?

Can you make some recommendations for my garden and suggest any plants?

Are your plants toxic/dangerous to pets/humans?

When/what size should I repot?

Plant and Stock Information

I need to return an item

Do I have to pay for returns postage?

Non-plant items: not as expected

Discount codes and vouchers

How long will it take to refund me?

You have refunded me the wrong amount

Price promise details

The product I ordered is now reduced. Can you refund me the difference?

Price Promise, Discounts, and Offers

14 day no quibble money back guarantee

Bare root guarantee

5 year guarantee

Guarantees

Can I add a gift message to my order?

National Garden gift vouchers

Gifting and Gift Vouchers

Changing account details

Subscription to our newsletters

How to select an alternative shipping address

What does ‘default billing address’ mean?

Cannot clear contents of the basket

Website Technical Problems/Issues

My email address/password is not recognised.

Your Account and Tech Issues

When will I receive my replacement?Updated 7 months ago