We are continuously checking the quality of our stock and have regular inspections from DEFRA to ensure that your plants will all be pest and disease free when they leave us.When sizes of plants are specified, these can only ever be approximations as
Please note we do need to be made aware of any issues within 14 days of receipt of your order. Plants will have varying appearances depending on the time of year and their natural growth cycle. Other impacting factors can include the weather, tempera
Depending on what time of year your plants are received, their appearance can vary. Please rest assured that they will have been prepared for you so that they are at their strongest for planting out or repotting at that time. We always recommend plan
Most queries regarding this are early in the year when plants are still dormant, but please do not be alarmed – most deciduous plants will show very little, if any, growth early in the year. They may look completely dead! Often, this is their natural
As these are live plants, their size can vary from time to time, so we cannot guarantee specific plant heights or sizes on arrival. Where a size is listed, this will only ever be an approximation. There are many variables that can cause differences i
A lot of the time, we will bundle plants up to ensure that they are secure in their packaging, to prevent movement and protect them while on their way to you. Orders may also have been sent in multiple parcels, so please check your dispatch notificat
Any item available to order on our website will be in stock and shipped within our standard delivery timeframe when an order is placed, unless marked as ‘Pre-Order’ in the title. If our website does not allow you to add stock to your basket, this mea
Unfortunately, some items will be out of stock or removed from the site altogether if discontinued. While our Customer Support team cannot advise when an item is due back in stock, there are other ways to stay in the loop. When an item is out of stoc
Our collections and variety packs can include a mix of varieties which are outlined in the product listings. As these are selected from the stock available at the time, collections can vary and specific varieties or quantities of varieties cannot alw
We include as much information as possible about a product in the listing itself. Usually, more detailed information such as sizing and materials can be found towards the bottom of the page. If you need more detailed information, please check our Kno
All our plants can be used for any purpose you wish, but this would be at your discretion, and we cannot recommend consumption or topical application of any plants that we sell. As a business, we are unable to make any medicinal claims or recommendat
Unless otherwise stated in the description of a plant, all our plants will arrive in temporary nursery containers, ready for planting out or repotting. However, we do have a wide range of decorative pots and planters available to purchase under the ‘
It is very difficult to make recommendations to our customers regarding plant choices, selections, or plant development. As this is dependent on a variety of factors. These could be personal preference, soil conditions, weather variation and individu
Some plants may be harmful to humans or animals, so we do recommend that you research the various plants available to ensure that they are suitable for your needs.
Please check our Knowledge Hub for information on repotting and the plants you have purchased. If you wish to restrict the natural growth and development of your plant, you can use a slightly smaller pot for repotting. If you wish for the plant to gr