Help, the plants do not look anything like I expectedUpdated 5 months ago

Please note we do need to be made aware of any issues within 14 days of receipt of your order.

Plants will have varying appearances depending on the time of year and their natural growth cycle. Other impacting factors can include the weather, temperature, soil type, and even location. Please rest assured that your plants will have been prepared for you so that they are at their strongest for planting out or repotting at the time they arrive with you. We also recommend planting out or repotting on arrival.

If you order outside of a specific plant flowering season or growth period (which depends on variety purchased), then during our cleaning and tidying of plants (prior to packing) we may dead-head them if they have finished flowering. Plants at certain times of the year may also arrive in a dormant state, for example, deciduous varieties could be devoid of foliage, and herbaceous species could have migrated below the soil for the winter period.

Other tidying of plants we will undertake on a plant-by-plant basis could consist of:

– Weeding and cleaning the top of the compost the plant is in (the vast majority of our plants are grown outside and therefore can attract some debris over time).

– Cutting back twigs and / or branches to maximise growth for the following growing season

So depending on what time of year you receive your plants do not be alarmed by their appearance on occasion they will all have been prepared for you so that they are at their strongest for when you unpack, and plant them out.

Please note that images used online show plants grown on and at their seasonal peak of performance. Due to monitor settings, limitations of desktop scanners, digital photography, lighting conditions, etc, we cannot guarantee that the colour you see on your screen, or on a pot label, is an exact colour of the product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.

Please note: by keeping a perishable item without notifying us of any issues within the first 14 days of delivery, you are accepting the plants as being of a suitable condition on delivery.