A big welcome from everyone here at Gardening Express! We are an online only retailer and on our website you will find great value plants, and gardening accessories. Simply click on the item you wish to purchase and add it to your basket. Go through
When you place your order, our system will immediately contact your bank/card issuer for authorisation to take payment. If the payment is authorised, you will receive an email within a few minutes to confirm your order and the payment will be taken s
When an order is placed on our website, our system will automatically send out an order confirmation email to the email address on the order. Occasionally these may not be received, usually due to typos on the email address provided, or spam filters
Regrettably, we are unable to take orders in advance as stock and promotions are constantly changing. So, if you see something you like, we recommend purchasing as soon as possible to avoid missing out! Our couriers are unable to guarantee specific d
If your order has not yet been dispatched, then we may be able to amend these details for you. Please reach out to our Customer Support team via our contact form. Please be sure to include your order number, the original details, and the details you
In line with the Consumer Contracts regulations, if you change your mind and wish to cancel your order, that’s no problem. Our processes are highly automated, so the best way to cancel your order depends on several factors. Cancelling your order befo
Your order number can be found in one of the following places: – Your Gardening Express account– Your order confirmation email– The packing slip included in your order– The label on the front of your parcelIf you would like to reach out to us for ass
Your order invoice can be printed from within your account at any time. Simply to go ‘My Account’, then ‘My Orders’ and click on the order you wish to print the invoice for. Click ‘Print Order’ and you’re all set. If you require a VAT invoice, please
Due to our highly automated processes, once an order is placed it cannot be changed or added to. If you need to change or add items to your order you may be able to do so by cancelling your order and then placing a new order. (For more details, pleas