Can I cancel my order?Updated 8 months ago

In line with the Consumer Contracts regulations, if you change your mind and wish to cancel your order, that’s no problem. Our processes are highly automated, so the best way to cancel your order depends on several factors.
 
Cancelling your order before it has processed:
 
You are fully in control of cancelling your order yourself within 24 hours of placing it, as long as it hasn’t already made its way to the picking and packing stage of the process. Simply go to ‘My Account’, click on ‘My Orders’. If your order is within the timeframe for cancellation, you can click on the ‘Cancel’ option – it’s as easy as that.
 
You will then receive a refund within 5-10 working days depending on your bank’s processing times – this is processed automatically, so there is no need to reach out to our Customer Support team.
 
Cancelling an order that has processed, but not dispatched:
 
If your order has been processed (the ‘Cancel’ option is not available within your account) and you have not yet received a dispatch confirmation email containing the tracking information, we may still be able to cancel this for you. Please reach out to our Customer Support team via our contact form, with your order number and a message detailing your request to cancel.
 
If this is possible, our team will cancel and refund this order for you – if not, they will inform you that cancellation is no longer possible, as we can no longer retrieve the order at that stage. 
 
Cancelling an order that has been dispatched:
 
If our Customer Support team are unable to cancel your order prior to dispatch, please do not worry. You can still cancel your order by returning the order to us within 14 days of delivery, by following our Returns Policy.
 
For further information on returns, please do refer to our Returns Policy.