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Your Account and Tech Issues

Changing account details

If you would like to update your account details, this can be done at any time by following these steps: Select ‘Your Account’Go to ‘Account Information’ to change name, email address or passwordGo to ‘Address Book’ to amend address details and phone

Subscription to our newsletters

Subscribing to our newsletter is FREE. Simply sign up with your email address and you will receive regular updates on special offers, promotions and more

How to select an alternative shipping address

When progressing through the checkout process, you can select ‘Ship to different address’ and enter the new address on the next stage. You can either save this address or continue without saving the address, just click continue and proceed to enterin

What does ‘default billing address’ mean?

This is the address that the payment card you use is registered to. If you wish to use a different card during the checkout process for whatever reason, you may need to add a new billing address depending on where this is registered, so that this mat

Cannot clear contents of the basket

If you need to clear the contents from your basket, you should be able to do this by going into your account, viewing the basket, and removing each of the items from your basket. We cannot do this for you as this is within your password protected acc

Website Technical Problems/Issues

If you are experiencing any technical issues with our website, please reach out via our contact form with as much information as possible. See below for examples: NameEmail addressDevice (i.e., laptop, tablet, mobile) and what brand/modelBrowser (i.e

My email address/password is not recognised.

Please ensure that all details are correct when logging in to your account. Check whether you may have used a different email address to create your account, etc. To reset your password, if this is still not working, please follow the instructions be