Some of my order appears to be missing, when will it be delivered?Updated a month ago

Please check all items received against your packing sheet included with your items first.
 
To-Follow and Out of Stock Items: any item marked ‘TF’ or ‘O’ will be temporarily out of stock, shipping from another supplier, or a ‘Pre-Order’ seasonal item. You should have an email regarding these if it was not mentioned in the listing. If not, please reach out to our Customer Support team via our contact form. 
 
Multi-Box Orders: when ordering multiple plants, it can be quite common for items to be dispatched in multiple boxes to ensure safe transit. If this is the case, more than one tracking number will be supplied in your dispatch notification email. Please check this email for any outstanding parcels.

You can also track the status of your delivery in 'Your Recent Orders' in the Order History section in your account on our website. Simply click on the tracking links to take you the courier's most up to date information.

Alternatively, you can access the courier’s website, using the tracking information provided within the dispatch notification email which will come through once your order has been dispatched.

If an order consists of different sizes of plants, it may be that a different courier service has been used for different parts of the order, so you may receive a separate dispatch email for these. Please check the items listed in the first dispatch email, if there are any items not mentioned, you should receive another dispatch email. Again you can also check the tracking in 'Your Recent Orders' in the Order History section in your account on our website. Simply click on the tracking links to take you the courier's most up to date information.

If, after checking everything above, you are still concerned, please do contact us; please include photos of the plants you have received showing the whole unpacked plant(s) in full, as well as the packing sheet and pot label.