How do I know when my order is dispatched?Updated 8 months ago

When your order, or parts of your order, have been dispatched, you will receive a confirmation email of this, which will also include the tracking details that you can use on the courier’s website, to keep track of your parcel(s).
 
Please do check this email to see which items on the order have been dispatched and in how many parcels, as orders can be split depending on how many plants were purchased and in which of our nurseries they are located.

Alternatively, you can track the status of your delivery in 'Your Recent Orders' in the Order History section in your account on our website. Simply click on the tracking links to take you to the courier's most up to date information.

Alternatively, you can access the courier’s website, using the tracking information provided within the dispatch notification email which will come through once your order has been dispatched.

Should there be a problem with the Shipping Address entered at the point of purchase, which is causing a delay in dispatch, our Customer Service Team will have contacted you to get this rectified. Please check your inbox to see whether you have received a message - you may need to check in your spam and junk folders too.