How do I contact Gardening Express?Updated 3 months ago

You can contact us via our contact form and your query will arrive safely with our Customer Support team. Our operating hours do change in line with the seasons, and as from 2nd September 2024 our Customer Support team are here from Mon-Sat 08:00-16:00.

Your query and feedback is important to us, and we aim to respond to messages in as timely a fashion as possible, This is usually within 1 working day, and should be no longer than 2.

Please take note of the following information before making contact, as there are several ways that you can really help us to help you:
 
If you are contacting us about a recently delivered order, please add your order reference number and attach photos of your items. Please ensure that your photos show the whole unpacked plant(s) in full, the specific areas of concern, as well as the packing sheet and pot label. Ideally the background should be light and not interfere with the focus and clarity. This will save time and enable us to deal with your query in the most efficient way.
 
Spam – please only submit your query once as submitting multiple times often results in your query being marked as spam and it could easily be missed.
 
Delivery – if you haven’t already, please check the delivery information section before submitting your query.
 
Please note that you need to inform us of any issues with your items within 14 days of receipt of your order.
 
During peak season (which can vary depending on weather, etc.) and public holidays, the number of support queries we receive increase, so wait times may also increase. Please bear with us and rest assured that we are keen to help and will do so as swiftly as possible.