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Our Customer Support team is here from Mon-Sat 08:00-16:00.

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Gardening Express

<span id="isPasted" style="color: rgb(102, 102, 102); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can track the status of your delivery in &apos;Your Recent Orders&apos; in the Order History section in&#xA0;<a href="https://www.gardeningexpress.co.uk/customer/account/login/">your account</a>&#xA0;on our website.&#xA0;Simply click on the tracking links to take you to the courier&apos;s most up to date information.<span style="color: rgb(102, 102, 102); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Alternatively, you can access the courier&#x2019;s website, using the tracking information provided within the dispatch notification email which will come through once your order has been dispatched.<span style="color: rgb(102, 102, 102); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your order history page&#xA0;will show you the status of current and historic orders, so you can see any outstanding orders.<span style="color: rgb(102, 102, 102); font-family: Verdana, Geneva, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have any queries,&#xA0;please do reach out to us via our <a href="https://www.gardeningexpress.co.uk/help?hcUrl=%252Fen-US">new chat function</a> you can instantly check the status of your order to find out where it is, as well as ask any other questions about your order.&#xA0;In the event you have an problem with your order before or after it is delivered, simply tell us the issue with your order, and a support ticket will be raised with our customer service team who will be able to discuss any issues further with you.Our customer support team will aim to respond to all queries via email within 2 working days at this time.(Please note that these are working days and do not include weekends or bank holidays. Please bear with us during busy periods such as spring and summer, or in the time surrounding public holidays, when we may take a little longer.)

You can track your order online, via the relevant courier’s website, using the tracking information provided within the dispatch notification email which will come through once your order has been dispatched. Your order history page will show you the

Can I track my order?

Delivery

Where is my order?

How much does delivery cost?

How long will delivery take?

Do you deliver to my area?

Do you offer next-day or nominated-day delivery?

Which courier do you use?

How do I know when my order is dispatched?

I'm not going to be in when you deliver my parcel. What will happen?

My order has been dispatched but has not arrived.

Help, my delivery has been damaged!

Can I pick up my order from your nursery/warehouse?

Some of my order appears to be missing, when will it be delivered?

Can I combine shipping on multiple orders to pay less?

How we send out our plants

Delivery Information

What to do when your plants arrive

How Long Can My Plants Be Left In Their Packaging?

Why are my plants a different size than expected?

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Fruit Trees: Rootstock – What is it and how do I choose the right one?

Compost: How to choose the right type

Heatwave Wilting: How To Look After Your Plants in Hot Weather

Gardening Basics: A Guide for Beginner Gardeners

What are the planting seasons?

How Plants Arrive in Summer

Unravelling the Mysteries of Multiple Plant Names

Bedding Plants 101: Your Ultimate Guide to Choosing the Perfect Bedding Plants for Your Garden

Buying Plants Online Guide

How do I order? How can I pay?

When will I be charged?

Where’s my order confirmation?

Can I place an order in advance for a specific delivery date?

I need to amend the delivery or billing address of my order

Can I cancel my order?

Where do I find my order number?

Can I have a copy of my invoice?

Can I amend my order?

Ordering, Payment and Invoices

How do I contact Gardening Express?

Do you have a shop? Do you do wholesale?

Do you have a phone number?

Contact Details

How do you ensure the quality and size of the plants shipped to me?

Help, the plants do not look anything like I expected

I have a concern with my plant

Think your plant is dormant?

My plants are larger/smaller than expected

I was expecting more items than I received

Are all items in stock? If they are not, when will they be?

I missed out on a plant offer! Will you be getting any more stock in?

Varieties of plants in a collection

I need more information about a product

Why can’t I use the plants as anything more than a display?

Do the plants come with ornamental planters or fancy pots for the patio?

Can you make some recommendations for my garden and suggest any plants?

Are your plants toxic/dangerous to pets/humans?

When/what size should I repot?

Plant and Stock Information

I need to return an item

Do I have to pay for returns postage?

Non-plant items: not as expected

Discount codes and vouchers

When will I receive my replacement?

How long will it take to refund me?

You have refunded me the wrong amount

Returns, Replacements, and Refunds

Price promise details

The product I ordered is now reduced. Can you refund me the difference?

Price Promise, Discounts, and Offers

14 day no quibble money back guarantee

Bare root guarantee

5 year guarantee

Guarantees

Can I add a gift message to my order?

National Garden gift vouchers

Gifting and Gift Vouchers

Changing account details

Subscription to our newsletters

How to select an alternative shipping address

What does ‘default billing address’ mean?

Cannot clear contents of the basket

Website Technical Problems/Issues

My email address/password is not recognised.

Your Account and Tech Issues

Can I track my order?Updated 2 hours ago