5 year guaranteeUpdated 10 months ago

We value customer satisfaction above all, here at Gardening Express. All our staff are trained to select the very best plants for your order. This is why we guarantee most of our hardy nursery stock for 5 YEARS, though we are confident you’ll have little need to invoke this Guarantee.

The plants covered include hardy Trees, Perennials, Bamboos, Shrubs and Fruit Trees, identified by the product code prefixes of T, P, B, S and FT. (Please note that product codes with prefixes other than these are not covered)

If these plants were to fail within a period of 5 years from receipt, we will replace them free of charge, provided that the care instructions found on our website have been followed. If the plant is no longer available, we will issue a credit note to the value of the plant.

All you need to do is return the plant to us within 5 years, along with the returns form, plant label and order invoice - which can be printed out from your account.

There is no need to contact us if you’re taking us up on this, simply make your return and our team will process your replacement or credit note as soon as your order arrives back here with us.

We are unable to cover:
As we ship all over the UK, we are unable to cover plants that may be hardy in one region but not in another. Conditions, temperature, and weather can vary greatly even from one end of a road to the other.

We are, for this reason, unable to cover tropical plants, Mediterranean plants, house plants, annual (single season) plants or patio plants – essentially, any plant that will require additional care or has a limited lifespan. Unless a plant has one of the product code prefixes previously mentioned, they are not covered. If you are looking only for plants that are hardy throughout the UK, steer clear of those with the prefixes of PP, H and X.

It is worth noting that many of these plants will be hardy, but they will need additional care in a lot of places due to localised conditions. We just can’t guarantee these plants as conditions can vary so vastly.

Conditions of the 5 year guarantee:
No replacement can be given unless you return the original plant – we understand that this may not be convenient, but there are some important reasons as to why this is required:

• We need to ensure your replacement has its best start – we can provide additional instructions if our horticultural team can identify what may have caused the plant to fail, care-wise.
• We need this evidence to go back to our suppliers, so that they can investigate and ensure no repeat occurrences.
• We are regularly inspected by the Animal and Plant Health Agency (DEFRA) and are legally obligated to show them any stock that has issues, so they can be sure there is no need for quarantining the plants to prevent pests/diseases disrupting the UK plant supply chain. We can’t fulfil these obligations without the plants being returned.
We need your proof of purchase so we can trace these back to the original batch number and nursery that originally propagated the plant as this is also a legal requirement.

The Guarantee is subject to the customer following the planting and care instructions available on our website.

As part of our shared responsibility ethos, Gardening Express does not cover the cost of returns, just the plant itself. Nor do we offer a collection service. Delivery costs for large/oversized palletised shipments will be charged at cost.

Extreme climatic conditions may invalidate this Guarantee. (i.e., drought, extreme temperatures, abnormal weather conditions, etc.)
THE STATUTORY RIGHTS OF THE CUSTOMER ARE NOT AFFECTED OR ALTERED BY THIS GUARANTEE.