How do I contact Gardening Express?Updated 3 hours ago
You can contact us via our new chat function where you can instantly check the status of your order to find out where it is, as well as ask any other questions about your order. In the event you have a problem with your order before or after it is delivered, simply type your message into the chat and if we cannot help immediately, a support ticket will be raised with our customer service team who will be able to discuss any issues further with you. Our operating hours do change in line with the seasons, and as from 2nd September 2024 our Customer Support team are here from Mon-Sat 08:00-16:00.
Your query and feedback is important to us, and we aim to respond to messages in as timely a fashion as possible. This is usually within two working days, and should be no longer than three.
(Please note that these are working days and do not include weekends or bank holidays. Please bear with us during peak season/around public holidays when we may take a little longer)
Due to the increased volumes we are currently experiencing, please bear with us if we take a little longer - your patience is greatly appreciated.
Please take note of the following information before making contact, as there are several ways that you can really help us to help you:
If you are contacting us about a recently delivered order, please add your order reference number and attach photos of your items. Please ensure that your photos show the whole unpacked plant(s) in full, the specific areas of concern, as well as the packing sheet and pot label. Ideally the background should be light and not interfere with the focus and clarity. This will save time and enable us to deal with your query in the most efficient way.
Delivery – if you haven’t already, please check the delivery information section before submitting your query.
Please note that you need to inform us of any issues with your items within 14 days of receipt of your order.
During peak season (which can vary depending on weather, etc.) and public holidays, the number of support queries we receive increase, so wait times may also increase. Please bear with us and rest assured that we are keen to help and will do so as swiftly as possible.